Shipping policy

Shipping

 

Ashley's Lingerie & Swimwear, Inc. and the former Blum's Lingerie & Swimwear of WNY, Inc. will process your purchase request promptly and most orders received during normal business days are shipped within 48 hours of placement. A confirmation will be sent to you when your order is shipped.  The confirmation will include detailed information on the items shipped, any items placed on back order, the shipping carrier and the assigned tracking number.

We ship most orders via USPS mail. Shipping and handling charges are based on the total purchase order amount before adding sales tax (if applicable.) A tracking number is assigned on all domestic packages to help ensure proper delivery.

  • Domestic shipping includes the continental U.S., Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands. However, Priority Plus shipping is NOT available to destinations outside the continental United States. APO and AFO are eligible for domestic delivery only.
  • Business Hours are Monday through Friday, 10AM-5PM, excluding holidays.
  • We will send you an e-mail confirmation and tracking number when your order is shipped.
  • Merchandise you return will be credited or refunded in accordance with our return policy (see return policy) excluding shipping and handling charges or return postage.

 

INTERNATIONAL SHIPPING

In addition to the domestic shipping locations indicated above, we also ship to Canada. There is a flat rate fee of $26 shipping charge for Canadian orders.

Packages will be sent via USPS, UPS, FedEx or DHL whichever provides the most efficient time arrival and tracking. Due to changing rates and time frames we are unable to tell you which carrier we will select before packaging your order. If you prefer a specific carrier or time-frame please contact us at hello@shopashleys.com

International Orders are subject to individual customs procedures, and duty/tax. Check with your local customs office for those charges. Customs procedures vary - clearing customs can add to expected delivery times. Tracking is provided via the US Postal Service and UPS for Canadian orders. Ashley's Lingerie & Swimwear, Inc. and the former Blum's Lingerie & Swimwear of WNY, Inc. is not responsible for packages lost in transit to Non-domestic destinations. Please order at your own risk and dependency on the US Postal Service and your local carriers.